Cancellations & Refund Policy
We at M/s Vishnu Smart Solutions (and its brands) strive to deliver a seamless and satisfactory experience through our smart vending machines.
However, if a transaction has been completed but the product was not dispensed, or there was a machine malfunction, you may be eligible for a refund.
Valid cases for refund include:
- Product not dispensed after successful payment
- Machine dispensed a wrong or expired product
- Machine malfunction during transaction (e.g., freezing or error mid-transaction)
Refund Request Procedure
To initiate a refund request, please provide the following details:
- Date and time of transaction
- Machine location
- Payment method (e.g., UPI, card, QR)
- Payment reference ID (if available)
- Brief description of the issue
- Your contact number
Email this information to vishnusmartsolutions@gmail.com within 48 hours of the transaction.
Processing Time
- All refund requests are reviewed within 2–3 business days.
- Once verified, refunds are typically processed within 5–7 business days to the original payment method.
- You will be notified via email or SMS once the refund is approved and initiated.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Incorrect product selection by the user
- Delays due to network/payment gateway issues beyond our control
- Expired refund claim (submitted beyond 48 hours)
